Cancellation &Refund Policy
Fair and transparent refund terms
Effective Date: January 16, 2025We stand behind our work and want every client to be satisfied. This policy outlines our approach to cancellations and refunds with fair and transparent processes.
Our Refund Philosophy
We evaluate each situation individually and strive for fair outcomes
Refund requests must be made within specified timeframes
Refunds consider the amount of work completed and value delivered
We prefer to resolve issues through communication before processing refunds
Refund Eligibility
- Service not delivered as contractually agreed
- Material breach of contract by BeLikely
- Technical impossibility identified after project start
- Mutual agreement to terminate project early
- Failure to meet agreed-upon milestones without justification
- Change of mind or business direction by client
- Client failure to provide necessary materials or feedback
- External factors beyond BeLikely's control
- Services already delivered and accepted
- Custom development work completed to specification
- Third-party services or licenses purchased on client's behalf
- Project cancellation before completion
- Scope reduction by mutual agreement
- Early termination with deliverables partially completed
- Technical limitations discovered mid-project affecting final scope
Refund Request Process
Email refunds@belikely.com with project details
Share reason for refund request and documentation
Schedule review within 5 business days
Receive written decision within 10 business days
If approved, refund processed within 15 business days
Project-Based Refund Terms
Design Phase
100% refund if cancelled within 5 days of approval
Development Phase
Refund based on remaining uncompleted milestones
Testing Phase
25% refund maximum (significant work completed)
Launch Phase
No refunds (project substantially complete)
Discovery Phase
Full refund if cancelled within 7 days
Design & Wireframing
Refund based on percentage of work incomplete
Development Sprints
Refund for incomplete sprints only
App Store Submission
No refunds (work completed and delivered)
Refund Estimate Calculator
Get an estimated refund amount based on project progress
Enter your project details to calculate an estimated refund amount.
Payment Method Refund Terms
- • Processed to original card
- • 5-10 business days
- • Subject to card policies
- • Partial refunds available
- • Banking info verification required
- • 10-15 business days
- • May incur transfer fees
- • Fee responsibility case-by-case
- • Follow processor policies
- • Processing fees may apply
- • Timeline varies by processor
- • Additional verification possible
- • Refunded in USD equivalent
- • Current exchange rate applied
- • Extended processing time
- • Additional verification required
Alternatives to Refunds
- • Scope reduction to match budget
- • Timeline extensions for quality
- • Team reassignment for better fit
- • Technology stack changes
- • Credit toward future projects
- • Extended support periods
- • Additional features/enhancements
- • Priority scheduling for future work
- • Revenue sharing agreements
- • Equity partnerships for startups
- • Licensing agreements
- • Long-term maintenance partnerships
Need Help with a Refund?
Our team is here to work with you on finding the best solution
refunds@belikely.com
Response within 2 business days
Complete policy details
January 16, 2025
Reviewed quarterly
⚖️ Fair Resolution Commitment
Our refund policy has been designed to be fair to both our clients and our business. We're committed to working with you to find satisfactory solutions and will always strive for reasonable outcomes. This policy is regularly reviewed and updated to ensure it continues to serve everyone's best interests.